Customer Support or Confusion?...

I contacted Customer Support today for a little technical problem we have been having with one of our laptops. They repaired my daughter's computer but forgot to return the battery. It has been 4 months of back and forth. Here's a little snippet of the conversation. I have only included the good parts. The really good parts, and the frustrating parts, and the confusing parts.

G: Welcome to Computer Repair for Notebooks . My name is G. How may I assist you today? (I'd like a cheeseburger, some fries, and a Coke, but I'm too lazy to go get it.)

Me : I sent my notebook in for repair and it was returned without the battery.

G: That's unfortunate. (It's very unfortunate...I expect some tears and severe remorse.)

Me: I have a confirmation number from the repair if you need it. (Let's get down to business.)

G: I understand that you have send the notebook in for repair and you have to got the battery back along with notebook after repair service, Am I right? (Huh?...What in the world did she just say?)

So, the conversation continued for some time...I had another birthday somewhere in-between. We were disconnected twice and then G came back on and gave me a reference number and a promise of a battery in a week. I told her I would steal one of her goats or sacred cows if she didn't come through with her promise. (Just kidding...I don't really like goats and we have lots of cows here so I don't need one of hers, especially the sacred kind. I don't want anything like that on my permanent record.

G: You are welcome. Anytime! My Pleasure assisting you.. The case will be taken care off and you will recieve the battery soon. ( I'm not sure what to make of this. No spelling has been changed to make it any clearer.)

Me: Thank you.

G: Is there anything else I can assist you with today? ( I'm still hungry.)

Me: No, Thank You.

G: Have a nice time. (Where am I going? I love surprises!)

G: Take Care !! (A double exclamation?? Am I going to receive something else besides the battery in a week?)

G: Bye E. (the end.)